We supply
online helpdesk software and support solutions for companies and organisations
of all sizes. By using helpdesk software, you can better serve your customers
and cut costs.
Helpdesk
software allows you to manage all incoming e-mails, solve online problems, and
conduct instant messaging (‘chats’) communications with customers. On your
helpdesk website, customers can look for answers to their questions by
conducting a search in a knowledgebase and using the problem solver, and you
can make news and downloads available to them.
The
software is supplied by
Kayako
and is available in various forms
(Supportsuite and eSupport). TJ Webstudio can install and set up the helpdesk
for you. We can also design the helpdesk website for your customers using your
company’s corporate style. Additionally, it is also possible to attune the
helpdesk functionality to your specific needs and preferences.